Privacy Policy

Information we collect

When you create an account, we collect your name, email address, password credentials and account type. Salon and service-provider accounts also provide a contact phone number, business address, city, service area, profile details, service menu, working hours and optional profile or service images.

When you make or manage an appointment, we collect the selected services, date and time, assigned professional, booking status, appointment address for home services, payment status and booking history. We collect customer reviews and ratings that you choose to submit.

With permission, the mobile apps receive a device notification token and platform type so we can deliver booking updates and appointment reminders. We do not use that token to identify your contacts or read your device contents.

How we use information

• To show available salons, professionals, services and appointment times.
• To create, confirm, reschedule and cancel appointments.
• To send booking updates, one-hour appointment reminders and important service messages.
• To provide salon dashboards, employee access, customer records and business analytics to authorised business users.
• To process subscriptions and payments through our payment provider when paid features are enabled.
• To prevent abuse, protect accounts, troubleshoot errors and improve reliability.

When information is shared

Booking details are shared with the salon or service provider needed to fulfil the appointment. Authorised salon team members can see only the customers and appointments permitted by their role. We use infrastructure, notification, hosting and payment providers to operate BookScissor; they process information only to provide those services.

We do not sell personal information. We may disclose information when required by law, to protect users and the service, or as part of a business transfer.

WhatsApp offers

If you give a salon permission to contact you about offers, BookScissor may send messages from the shared BookScissor WhatsApp number on that salon’s behalf. You can withdraw marketing permission or ask the salon to stop messages at any time. Booking and account messages are separate from optional marketing.

Security and retention

Passwords are stored as one-way hashes, connections use HTTPS in production, and access is restricted by account role and business ownership. We keep information while your account or an appointment relationship is active, as needed for service, legal, accounting and security records. We delete or anonymise information when it is no longer needed, subject to those obligations.

Your choices and account deletion

You can update your profile and notification permission in the app or website. You can request access, correction or deletion of your personal information by contacting us. Deleting an account may not remove records that must be retained for completed bookings, fraud prevention, disputes or legal requirements.

Use the account deletion request page to submit a request online, or contact admin@bookscissor.com and include the email address used for your BookScissor account.

Children

BookScissor is intended for users who can legally use the service. We do not knowingly collect personal information from children in violation of applicable law.

Changes to this policy

We may update this policy when the service or legal requirements change. We will publish the revised version on this page with a new effective date.